Terms & Conditions

Last updated: December 2024

1. Introduction

Welcome to Oddsize Baggage ("we," "our," or "us"). These Terms and Conditions govern your use of our personal shopping and delivery services from Australia to Pakistan. By using our services, you agree to be bound by these terms.

Oddsize Baggage operates as a personal shopping service based in Sydney, Australia, facilitating the purchase and delivery of authentic products to customers in Pakistan.

2. Services

We provide the following services:

  • Personal shopping for products available in Australian retail stores
  • Product sourcing and availability verification
  • International shipping from Australia to Pakistan
  • Order tracking and customer support via WhatsApp

We act as your personal shopper and purchasing agent. We do not manufacture, distribute, or directly sell any products ourselves.

3. Orders and Payments

Quote Process: All orders begin with a quote request. We will provide you with a detailed breakdown of costs including product price, shipping fees, and service charges before you commit to any purchase.

Payment: Payment is required in full before we proceed with your order. We accept bank transfers, JazzCash, EasyPaisa, and international cards.

Pricing: All prices quoted are in Pakistani Rupees (PKR) or Australian Dollars (AUD) as specified. Prices are subject to change based on currency fluctuations and product availability.

No Hidden Fees: The quote you receive includes all costs. There are no additional charges after you accept a quote, unless you request changes to your order.

4. Product Authenticity Guarantee

We guarantee that all products purchased through our service are 100% authentic and sourced from authorized Australian retailers. We do not deal in counterfeit, replica, or grey market goods.

Products are purchased directly from stores such as Sephora, Mecca, David Jones, Nike, Chemist Warehouse, and other authorized retailers in Australia.

5. Shipping and Delivery

Delivery Time: Standard delivery to Pakistan takes approximately 10-15 business days from the date of shipment. This timeframe may vary due to customs processing and other factors beyond our control.

Tracking: You will receive tracking information once your order is shipped. You can monitor your package throughout the delivery process.

Customs and Duties: Any customs duties, taxes, or import fees levied by Pakistani authorities are the responsibility of the customer. We will advise on typical duty rates but cannot guarantee specific amounts.

Delivery Address: You are responsible for providing accurate delivery information. We are not liable for delays or losses resulting from incorrect address details.

6. Returns and Refunds

Product Issues: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with photos of the issue. We will work to resolve the matter promptly.

No Change of Mind Returns: Due to the nature of international personal shopping, we cannot accept returns for change of mind. Please ensure you are certain about your order before confirming.

Refunds: Refunds are processed on a case-by-case basis for legitimate issues such as damaged goods, incorrect items, or orders that cannot be fulfilled. Refunds will be processed within 7-10 business days.

Cancellations: Orders can only be cancelled before we make the purchase. Once a product has been purchased, cancellation is not possible.

7. Product Availability

Product availability is subject to stock at Australian retailers. If a requested item is unavailable, we will:

  • Notify you immediately
  • Offer alternative products where possible
  • Provide a full refund for unavailable items

8. Prohibited Items

We cannot purchase or ship the following items:

  • Controlled substances or medications requiring prescription
  • Weapons or ammunition
  • Items prohibited by Australian export laws
  • Items prohibited by Pakistani import laws
  • Perishable goods
  • Hazardous materials
  • Live plants or animals

9. Limitation of Liability

To the maximum extent permitted by law, Oddsize Baggage shall not be liable for:

  • Delays caused by customs, shipping carriers, or other third parties
  • Loss or damage during shipping (though we will assist with carrier claims)
  • Product defects from manufacturers
  • Currency fluctuation losses
  • Indirect or consequential damages

Our total liability shall not exceed the amount paid for the specific order in question.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Communication

By using our services, you consent to receive communications from us via WhatsApp, email, or phone regarding your orders. We will not send unsolicited marketing communications without your consent.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.

13. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes shall be resolved through good faith negotiation, and if necessary, through the courts of New South Wales.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

  • Email: hello@oddsizebaggage.com
  • WhatsApp: +61 XXX XXX XXX
  • Instagram: @oddsizebaggage